Frequently Asked Questions
Everything you need to know about our curated collections and services.
What is the standard shipping timeframe for international orders?
International orders typically arrive within 5-10 business days. We offer express shipping options at checkout for faster delivery to over 50 countries.
What is your return policy for seasonal collections?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I ensure I am selecting the correct size?
Each product page features a detailed size guide with specific garment measurements. If you are between sizes, we generally recommend sizing up for a more tailored fit or contacting our style consultants for advice.
Which payment methods do you accept?
TOVE Studio accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize natural fibers like organic cotton, silk, and responsibly sourced wool, working exclusively with manufacturers who adhere to fair labor standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may cancel your order within 60 minutes of placement. After this window, we are unable to make changes, but you can initiate a return once the package arrives.